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Shipping & Returns


Return Policy

We provide returns/exchanges should you be unsatisfied with your purchases, provided that the items are in original condition with it's original packaging. You will, however, bear the cost of return by mail with tracking number. Returns must be done within 7days from shipping date. Only regular priced items are eligible for exchanges/returns (not including sale item or items purchased using discount codes).
Please send your request via email to janelle@janessahye.com. 

You may return incorrect or defective items within 7 days of delivery for an exchange. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Kindly take a picture of the product and submit a request via email to janelle@janessahye.com. Please note that exchanges will only be done for products that is in its original condition. Please provide us with the tracking number for return shipments. 
A refund will only be done if the item(s) run out of stock for an exchange.

Processing time for refunds will take up to 2 weeks from the day the return mail.

Refunds will be processed in the original payment method used. 
We try our best to represent our colors as accurately as possible in the pictures but appearance of color may vary between computer monitors or on your devices. Please do allow slight colour discrepancy. It should not be considered as a defect.



Shipping

Local shipping
Shipping Rate $3.20
By Ninja Pack with tracking( 2-3 business day )

Free shipping for orders $40 and above.
 
International shipping
We will not be liable if there is any tax incur.
Delivery by Qxpress:
Delivery time & rates
Malaysia 7-14 days S$4.50
Australia/New Zealand/Japan 7-10 days S$9.50
Indonesia, South Korea, Hongkong, Taiwan 7-10 days S$7
Rest of the world S$10 
*Online tracking with scan status up to the despatch of the item from Singapore to overseas is available for all destinations. Tracking information after despatch from Singapore is subjected to the destination post's availability.