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FAQ

FAQ

1. What payment methods do your accept?
We accept all major credit cards (Visa and Masters), Apple Pay, bank transfers and Paynow/PayLah!.

For bank transfers, please transfer to:
Posb Savings 010-35814-0

For PayNow / PayLah!, please send to:
Janelle @ 90683572
Screenshot must be provided.

Payment must be completed within 24 hours from time of order. Please email your payment details to janelle@janessahye.com

2. How do discounts work?

Bulk pricing will automatically be updated when the number of items to qualify for the price are met.

Free shipping on orders above $30 will be applied automatically at checkout. No codes needed.

Discounts codes are only valid if the voucher codes are entered upon checkout.

3. How Long does it take to ship out the bows?
Please do allow 5 - 7 working days to process your order, due to the unique handmade nature of each item. If you need an item urgently please email us before ordering! Do note that order might take longer during sales period.

4. What shipping methods do you use?
For local address, we mail via Ninja Pack. Shipping is at a flat rate of $3.20 unless otherwise stated.

We also ship internationally!

Please check out Shipping and Returns page for more info!

5. Do you do returns?
Yes we do returns if you are unsatisfied with your purchases. However we would appreciate if you can let us know why so that we can further improve! Please check Shipping and Returns page for more info.

6. What materials do you use?
Most of our products are made from felt cloth and we only use 100% MERINO Wool Felt which is wool from the best and softest type of sheep.
It is Oeko-Tex certified to be free of harmful toxic chemicals and is safe for skin to skin contact even for babies. It is also Biodegradable and Eco-Friendly.

Our headbands are made from nylon, sourced from the USA and are so soft and stretchy that even adults can wear!

7. Do you do gift wrapping?
Yes we do! Each and every Janessa Hye's product is displayed on a display card and nestled safely in a envelop box packaging. Perfect for gifting on it's own but we also have special gift boxes too! Gift box can be found here.

8. Do you do customisations?
Yes! If you cannot find what you are looking for in our store, please feel free to email me at janelle@janessahye.com we can try to work something out!

In order to provide our customer the fastest way to get their question answered we will be updating this page as frequently as possible. If you still can't find your answer please feel free to contact us through our enquiry page here or dm us on Fb or instagram.